1. Purpose of Collecting Customer Information:
– The data collected on our website includes: full name, email address, and phone number of the Customer. These are the essential details required for us to conveniently contact the Customer for consultation or to provide support regarding relevant matters to ensure the Customer’s rights and benefits.
– The collection of Customer information is not for personal purposes but is solely used to improve our company’s services and promptly address the Customer’s needs.
2. Scope of Information Use:
The information provided by Customers is used for the following purposes:
– Contacting Customers for service consultation, meetings, legal document confirmation (if arising from transactions between the two parties), and resolving complaints (if any).
– Sending emails or messages related to marketing campaigns, promotions, service information, knowledge sharing, appointments, correspondence delivery, and handling Customer complaints.
– Providing information upon request from judicial authorities including: Procuracies, courts, police investigation agencies, or other competent authorities in relation to legal matters of the Customer.
3. Duration and Location of Information Storage:
– Customer information is securely stored in our system. Only when a Customer is no longer a potential client or no longer uses our services, we will permanently delete their information.
– The collected information may be accessed and used by the company’s management and relevant departments. Competent authorities will also be provided access if required in connection with unlawful activities related to the Customer.
4. Contact Information of the Collecting and Managing Unit
Including how Customers can inquire about the collection and processing of their personal information:
– Dong Ha Industrial Park (Dong Ha IP)
– Address: Dong Ha Industrial Park Office, Z30A, Nam Ha Village, Tra Tan Commune, Lam Dong
– Hotline: 0345.427.510
Customers have the right to edit or request deletion of their personal information by contacting us directly via the hotline or through the communication channels used between both parties. Upon receiving such requests, we will verify the information and take appropriate action within 48 hours.
5. Mechanism for Receiving and Handling Customer Complaints Regarding Misuse of Personal Information:
If Customers discover their personal information is being misused beyond the stated purposes or scope, they may file a complaint via the hotline. Upon receiving such feedback, we will verify the information and, if the report is accurate, take timely actions within 24 hours depending on the severity of the case.
6. Commitment to Protecting Customers’ Personal Information:
– Customers’ personal information is strictly protected in accordance with our personal data protection policy. The collection and use of personal information is only conducted with the Customer’s consent, except where otherwise required by law.
– We do not use, transfer, provide, or disclose Customers’ personal information to any third party without the Customer’s prior consent.
– In the event that our servers are attacked by hackers resulting in loss of Customer data, we will notify the relevant authorities for investigation and promptly inform affected Customers.
– The management requires individuals to provide complete and accurate personal information including: full name, email address, and phone number, and to take legal responsibility for the accuracy of the information provided. The management shall not be held liable or responsible for resolving any complaints related to the Customer’s rights if the information provided during registration is found to be inaccurate.
